Novatech is a managed IT and printer services provider offering on-site and remote network infrastructure and peripherals support. Novatech's managed office experts enable businesses to maximize efficiency, reduce costs, mitigate risks, and accelerate development through expert guidance in advising, developing, implementing, and promoting cutting-edge business technology. Novatech's portfolio of managed office solutions liberates customers to focus on running their business – leaving the tech to an award-winning provider with over 25 years of industry-leading experience
However, managed IT services do not necessarily make the enterprise IT professional obsolete; for the end user, an IT professional can act as an endpoint liaison that manages the relationship, provides feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.
At the outset of enterprise computing, information technology services and management was on a break/fix basis, meaning that computer systems were only managed by an expert when they did not work, necessitating a technician to fix it. This technician may also have been the person who built and/or installed the computer system, due to the proliferation of small IT shops that specialized in this small-scale client services at the time.
Managed service providers monitor, supervise and secure outsourced network or application procedures on behalf of the organizations that are using those services. MSPs have specialized infrastructure, human resources and industry certifications, and they provide 24/7 monitoring and provisioning of additional services for their clientèle. MSPs that provide servers and network services have massive data center facilities, which can host a number of different Web applications, private enterprise or vertical software applications, and simultaneously interconnect networks through virtual private networking to many different sourcing organizations and individuals.
It’s no secret that driving an in-house IT team towards success takes a ton of time and effort whether you’re a small-to-medium sized business (SMB) or a large conglomerate that holds a prominent market share in your industry. Thankfully, no matter the size of your business or the size of your market share, you can leverage a managed IT service provider (MSP) to handle the work and the risk of IT services for your organization. Let’s review some of the top benefits of managed IT services for business and how you can supplement your organization with those services.
This is why keeping your system up-to-date with the latest software will keep your network from constantly being at risk for another cyber-attack. Thankfully, this is another area of expertise for an MSP, who can proactively make the changes needed to keep your system updated, thereby decreasing your chances of a surprise cyber-attack or unnecessary downtime in the future.
Thank you for shining a light on this systemic vulnerability. I don't think organizations realize that, in many ways, they inherit the security of their service providers. As another commenter noted, the RMM is overdue for radical reinvention. Security-minded MSPs may need to think about delegated access to customer environments, privileged access workstations, or other methods for remotely administering customer environments without that big fat one-to-many target that RMM represents. I think the MSP tooling ecosystem is general is problematic - MSPs design for scale and efficiency (making them an economical option for customers as opposed to hiring internally), but do I really want my password manager integrated into my RMM? Maybe not... There's a lot of market share out there waiting for MSPs that can develop real cybersecurity maturity.
However, as time progressed computer manufacturing grew to large scale, leaving the small IT dealer to focus less on manufacturing and more on break/fix. This system was time consuming, labor intensive, costly and reactive. It did not allow the technician room to grow their business or take on new clients without massive investments in labor and infrastructure.