"The biggest thing for me is that, while I'm away from the office and working on other projects, I haven't had to worry about the network. There have been a couple of occasions where issues happened, and [TPx Communications] has been able to resolve them without my involvement, other than just being notified. As far as I'm concerned, that does everything that I want it to do." — IT Systems Manager, Audio-Visual Company
We are an award winning IT support and strategic services company with over 16 years experience of delivering the highest standards of service to organisations across all sectors. We are ranked within the top 5 European and top 50 global managed … VoIP, Hosted Exchange, GCP, ERP, Dynamics 365, Data Storage ... Zscaler, Cisco, Citrix Silver, Dell Gold, EMC² Gold, Forcepoint ... Jonathan Broadley
As with other necessary business functions like utilities, the end user pays for services provided offsite, such as remote monitoring and management, help desk solutions, backup and disaster recovery, and more. Managed IT services thus become essential operating expenses to maintain core functionality, rather than additional expenses applied during exceptional issue resolutions with break/fix models. MSPs enable their end users to run their businesses more smoothly and more efficiently than they would otherwise. Additionally, they offer SaaS-based solutions at a price that can’t be achieved with in-house options.
Helixstorm updates a core network infrastructure for an apparel company, replacing wireless infrastructure, implementing disaster recovery solution, and performing an active directory migration. They also provide 24/7 system management. The team skillfully implemented modern solutions and transformed the network. They were organized and accommodated their partner’s needs.
Have you ever needed to rent office space for your business? You get with a broker to find the space that you believe is right for you and pay for monthly fees to use the space. With IT infrastructure management, it’s the same idea. You are working with your MSP so that they can provide you with the tools you need to keep your IT systems safe and secure.
Streamliner Consulting developed software for a bank. They advised the client on a number of improvements that could be made to their various systems, then developed software that allowed the client to automatically transfer data between their different databases and applications. The client was happy with the work and says that the software moved data faster and more accurately than a person could.
At the outset of enterprise computing, information technology services and management was on a break/fix basis, meaning that computer systems were only managed by an expert when they did not work, necessitating a technician to fix it. This technician may also have been the person who built and/or installed the computer system, due to the proliferation of small IT shops that specialized in this small-scale client services at the time.