However, managed IT services do not necessarily make the enterprise IT professional obsolete; for the end user, an IT professional can act as an endpoint liaison that manages the relationship, provides feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.
Thank you for shining a light on this systemic vulnerability. I don't think organizations realize that, in many ways, they inherit the security of their service providers. As another commenter noted, the RMM is overdue for radical reinvention. Security-minded MSPs may need to think about delegated access to customer environments, privileged access workstations, or other methods for remotely administering customer environments without that big fat one-to-many target that RMM represents. I think the MSP tooling ecosystem is general is problematic - MSPs design for scale and efficiency (making them an economical option for customers as opposed to hiring internally), but do I really want my password manager integrated into my RMM? Maybe not... There's a lot of market share out there waiting for MSPs that can develop real cybersecurity maturity.
A managed IT services provider (MSP) is most often information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed. Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs. Sometimes, MSPs act as facilitators who manage and procure staffing services on behalf of the client. In such context, they use an online application called vendor management system (VMS) for transparency and efficiency. A managed service provider is also useful in creating disaster recovery plans, similar to a corporation's. Managed Service Providers tend to prove most useful to small businesses with a limited IT budget.
Vermont Systems Ltd was established in 1997 as an IT support and IT service provider. We are dedicated to helping small and medium size business owners and managers to enjoy stress free IT. We do this by delivering great computer support, solutions … VoIP, Virtualization, Server Hosting, Networking & Wi-Fi, Hyper-convergence, Email Security ... StorageCraft, Sophos, Microsoft, HP, Apple Chris Ward
The first books on the topic of managed services: Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services and The Guide to a Successful Managed Services Practice were published in 2006 by Palachuk and Simpson, respectively. Since then, the managed services business model has gained ground among enterprise-level companies. As the value-added reseller (VAR) community evolved to a higher level of services, it adapted the managed service model and tailored it to SMB companies.
As a Managed IT Services Provider, we offer 24/7 business IT support and services to customers with global presence from our Nottingham, Sheffield and London offices. We are an award winning, rising star in the mid-market Managed Service Provider (… VoIP, Hosted Exchange, Email Security, Data Storage, DaaS, Cybersecurity ... Veeam, Cisco Premier, Datto, HPE, Meraki, Microsoft Gold ... Steve Robinson
Strong in-house expertise and partnerships allow NTT Data to deliver an array of highly flexible business arrangements that address consulting, managed services, outsourcing, and cloud frameworks. Big data and analytics are areas of particular expertise. The firm uses an approach called NTT DATA Technology Foresight to help businesses map out a digital strategy and unleash innovation.
IDE Group is a specialist Managed Service Provider with a broad portfolio of IT services and technology solutions that deliver cost-effective IT transformation and a safe and secure route to the Cloud; reduce the cost of owning and supporting IT … VoIP, Bare Metal, Colocation, Cybersecurity, Data Storage, Email Security ... Zerto, Citrix Silver, Datto, Dell, EMC², Fortinet Silver ... Andy Ross