Highlander Computing Solutions aims to improve business performance and efficiency through the provision of industry leading I.T. and Telecoms to businesses throughout the UK. Regardless of your technology platform we have trained account managers … VoIP, Azure, Backup & Recovery, CRM, Cybersecurity, Data Storage ... VMware Enterprise, IBM, Huawei, HPE Silver, HP Silver, Fujitsu ... Robert Massie
However, as time progressed computer manufacturing grew to large scale, leaving the small IT dealer to focus less on manufacturing and more on break/fix. This system was time consuming, labor intensive, costly and reactive. It did not allow the technician room to grow their business or take on new clients without massive investments in labor and infrastructure.
Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.
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